If you are playing from Uganda, CaptainsBet registers you through some quick screens and then verifies your identity with standard KYC (Know Your Customer) checks. This is exactly what they do, what they ask for, and how to avoid the traps that flag or freeze new accounts.
Step 1: Start the sign-up (mobile first)
Hit Register and you’ll land on a mobile-number screen with the +256 country code. Enter your Ugandan number, create a password, and confirm it. Keep the password strong—this is the key to your wallet and bets. Tap Next.
What you’ve just provided:
- Phone number (Ugandan, +256).
- Password (stored by you—don’t share it).
From this point forward, you’re supposed to keep those credentials to yourself. If you ever mess them up, click on Forgot Password on the logon screen to reset.
Step 2: OTP check (SMS code)
Right after the first screen, CaptainsBet initiates an OTP to the phone number you used. Use that code in the request to verify that the number is yours. No OTP, no account—period. If the SMS doesn’t come through right away, wait a minute or resend it; make sure your line has signal and the number is correct.
Step 3: Complete your profile
Once your OTP is cleared, you go through the normal registration form fields. Fill them out properly—this comes in handy later.
Expect to provide:
- Full name (as on your ID)
- Date of birth (must be 18+)
- Email address (real, active—no throwaway emails)
- Country of residence & physical address
You’ll also accept the Terms & Conditions. By doing so, you agree that CaptainsBet may send you important notices and promotions via SMS or email. If you hate marketing, you can ignore the promos, but the service notices are part of the deal.
The “one account only” rule (and why people get banned)
CaptainsBet allows one account per person, household, device, and IP. Opening more than one? Those are Duplicate Accounts. If they detect that, they can:
- Void transactions and bets
- Remove added funds
- Cancel any bonuses and winnings
- Ask for refunded withdrawals
- Ban accounts tied to fake or one-time emails
Bottom line: use your real info, once. Don’t try to outsmart the system—compliance checks will catch it.
Keep your details true—and updated
During sign-up, you guarantee the info is accurate and complete, and that you’ll update it if anything changes. If you don’t, the site can restrict or close your account and cancel transactions (including bonuses and winnings). If you move, change numbers, or fix a typo—update your profile right away.
KYC verification: what documents you need
CaptainsBet runs both standard and enhanced due diligence. Verification can kick in at registration, before certain transactions, or when your activity triggers a review. Before any withdrawal is approved, all identity checks must be complete. If compliance asks for documents, you’ll generally have 48 hours to upload them. Miss the window or send invalid files, and your account can be suspended with funds withheld until you fix it.
Documents they may request:
- Photo ID: passport, driver’s license, or another official document. They may also ask for a selfie holding the ID.
- Bank card copies: front and back of the card you used. Cover the middle 8 digits and the CVV—only the first 6 and last 4 should show.
- Proof of address: a recent utility bill or bank statement (issued in the last 6 months) with your name and address.
- Certified copies: rarely the case, but it’s possible if the operator requires it.
A tip for quick approval:
- Photos should be clear, in color, and uncropped. All corners should be visible, and there should be no glare.
- The name on your account must match the name on the documents and on any payment method you use.
- Use the same email and phone number you control. Throwaway addresses get accounts banned.
- If they email you for more info, reply quickly—the 48-hour clock is real.
Triggers for extra checks (don’t panic, just comply)
CaptainsBet monitors account behavior to meet AML (anti-money-laundering) rules. Activity that doesn’t fit your profile—unusual deposit sizes, sudden spikes in betting volume, or access patterns—can trigger additional verification. Transactions around or above EUR 1,000 are typical checkpoints for enhanced due diligence. If they pause your account, provide what’s requested and you’ll be back on track.
When verification happens in practice
- At registration, you will be asked to confirm email or submit basic ID right away.
- Before withdrawals: KYC must be fully cleared; otherwise, withdrawal requests won’t pass.
- During higher-risk activity: Extra checks can occur—just cooperate and you’ll move past them.
Need help?
If you’re stuck on any verification or AML step, email support@captains.bet. When you write, include your registered email, phone number, and a short description of the issue (e.g., “POA rejected—need acceptable document types”). Faster in, faster out.